Refund or exchange when merchandise is received defective.
On items that you might receive that are defective out of the box as you received it and not a result of
becoming defective or unusable are covered in this manner with no exceptions.

NOTE: Night vision, Lasers and/or other optics are not returnable for refund and/or replacement for any
                   reason other then where we shipped a different product from what you ordered, in this 
                  circumstance    ***   would apply.
                If received defective:
                a) We need to be made aware of this within 5 days from date of delivery.
                b) Return the item to us (shipped prepaid) for repair or replacement.
                c) Please note that some optics manufacturers charge a service charge for service under warranty.
               As received, defective products are very, very rare, however rare,  this is still very inconvenient and admittedly
               annoying, thankfully not life changing, so please be understanding. We all get caught sometime.
                 Please call, 1-419-362-8806 or email if you have any questions or concerns. 

1: Any shipping charges you may have paid are not refundable or covered under replacement. 
2: If you would accept a replacement we will pay the normal  return shipping cost to you.
3: If a refund is sought the refund will be for product only and a 10% re-stocking fee deducted. 
     Please insure item if you want delivery protection. 
     a) If the item was shipped by us at no cost,  actual shipping or our cost based shipping charges (which ever is higher)
         will be deducted from the refund.
     b)  There can be no refund or exchange  on any items received defective after 5 days,  after this time
           any defective item must  be returned to the  manufacturer.
      END`

All other refund/exchange considerations with in 30 days..
1:   Product must be returned pre-paid in as received condition complete with all papers and included accessories. We realize that some factory packaging cannot be opened with out ruining the original packaging, when this is the case we will not deny a refund. Such is the case with many plastic clamshell style cases.
2:  There can be no refund or exchange after 30 days, excluding in transit delivery times.
3:  Refund is for product only, no refund of shipping cost and the refund will incur a 10% re-stocking fee.
4:  If the item was shipped by us at no cost,  actual shipping charges or our cost based shipping charges (which ever is higher)
      will be deducted from the refund.
5:  If an exchange is sought (Where we did not ship incorrectly) the customer is responsible for shipping both ways. 
      a) Actual shipping charges which may be higher or lower in cost apply for return
6: END

1: Online by using Master or Visa card:
    a: It really is easy, just a few clicks to the item you want and type in some necessary information. TAKE ME THERE
3: By Phone:
    a: My apologies, however we no longer accept phone orders.
    b: Feel free to call us at 1-419-362-8806 and we will be happy to check stock and/or answer questions.
        The best time to reach us by phone is before 12:00am est.

Please note:  Once an order is processed (charged to your card) and boxed for shipping we are unable to change that order.
        

  A $3 service fee added to all Product orders under $20 Effective 12/09/03
 The following break down will I hope explain the necessity to add a service fee to product orders under $20. 
Many of the lower priced items I sell provide only a 35%  markup. If it cost me 5.50 and I mark it up 35% I will make $1.93 gross profit bringing the sale price to $7.43. my expenses to process the credit card for this sale is 2.29% or  .17cents plus .25 cents for each credit card transaction bringing my gross profit from to $1.93 - .42cents to $1.51. I will not bore you with the steps it takes to process an order but it involves at least 10 minutes per order or 6 an hour if things go perfect and they rarely do. This equates to $9.06 an hour gross profit,  I think you will agree that this is simply unacceptable.

Thank you for your understanding.

*Product: Are items you purchase and do not include the shipping charges.
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We want to make it easy for you to contact us so just choose your preference, Mail, Phone, Fax, or E-mail.

Mail:
On Target Sports Online
6528 US 42
Mt.Gilead, OH  43338

Phone:
1-419-362-8806

E-mail Sales: Click Me  or sales@ontargetsportsonline.com

We could go on and on about this but here is the long and short of it :
      We do not give, sell, share or loan any of your personal information that you entrust to us that is not necessary for the completion of your order. We make certain when required that our suppliers do the same. We do not Spam, and any unsolicited emails from us are for the express purpose of completing your order. If you wish to receive limited emails pertaining to specials you can select that option during the checkout.
       Personal information that is required for purchases, name, address, phone number, credit card information, e-mail address is collected over a 'Secure Server' and is stored in a 'Secure Directory' that is 'Unique Name' and 'Password' protected. All credit card numbers are additionally protected with 128 bit encryption within the 'Secure Server' directory. What this means is that in the extremely remote possibility that unauthorized access to the 'Secure Directory' is successful it would still be virtually impossible for anyone to decipher the encrypted credit card numbers. Credit card information is further protected by deleting it from our 'Secure Directory' data base, this is commonly done with in minutes of your order being placed or within a few hours but never over 24 hours.
PLEASE NOTE: Communication is frequently necessary and I would ask that you double check all Telephone numbers,  Addresses,  Zip codes and PLEASE use your primary ISP email address as secondary email address are unreliable, can take days to get or receive emails  and too often I get important email returned with "user unknown" or "user inactive". REMEMBER I do not share addresses nor send unsolicited emails.  
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