ON TARGET SPORTS
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Our policies concerning shipping,
refunds, obligations, prices etc are subject to change without notice, this
available from every product page, we encourage you to read it from time to time for any changes.
Notice: Please click for further
Effective12/09/2003 all *Product orders under $20 have a $3 service fee added to the shipping cost.
*Product cost does not include shipping or service charges.
Ordering by Phone:
Until further notice we are not taking orders by phone, however, feel free to call if you have questions..
When calling there is an answering machine to leave contact information or best to just send a email .
Emails are checked, at the latest, each evening, if you are unable to contact me by phone.
Phone or emailing please leave your name, phone number along with best time to call.
We are not the manufacture of any item we sell consequently ontargetsportsonline.com nor it's current or future owner/s will be responsible for direct or consequential damages or loss due to any merchandise you may have purchased or received through us whether it is defective, unusable or shipped in honest error.
About US :
Target Sports OnLine, an Ohio Internet retailer since 2001, catering to the hunting and shooting
1: The very best security measures and policies are in place to protect your privacy and online credit card information.
2: We extend a 30day return/refund policy.
There are few catches to this so please read our "Return/Refund Policy"
3: A promise to ship promptly or notify you if there is a inventory problem.
While no store can stock all items at all times we have a 90%+ order fill rate. We do not offer for sale items that we cannot regularly order and keep in stock. If you see it chances are 90% + that we have it in stock or will in just a few days.
4: We do not / will not knowingly sell used items as new.
5: Our shipping charges ( $6.25 to $8.00 ) are based upon the amount of sale with A flat $5 charge for shipping when your In-Stock product purchase is $100 or more.
return/refund and Special Order policy:
We want you to be satisfied with your purchase so we extend a 30-day return/refund policy with the following small print.
a) We are unable to offer a refund or exchange for any item that shows use.
The one exception to this is where the item was received defective and we are made aware with in 5 days.
b) If purchasing optics please read this.
Shipping is cost based with a $5 flat rate shipping charge on orders that are
$100 or greater.
Flat Rate Shipping as it applies to the Lower 48 States.
On all In-Stock product orders $100 or more.
Standard shipping charges on orders under $100 can be seen here. http://www.ontargetsportsonline.com/shipping.htm
Shipping as it applies to Alaska and Hawaii:
A shipping weight of One Pound or less uses the Standard shipping charge rates from the link above.
From 2lb 1oz to 3 Pounds ship weight add $4
From 3lb 1ox to 4 Pounds shipping weight add $6
The idea here is to cover shipping cost not profit from it, always an email showing total cost is sent prior to charging your
card for your approval.
All products that become defective, not received defective and in need of warranty must be returned to the factory.
a) There are some exceptions to this where we act as warranty agent , please email or call for clarification.
All refunds will be for the product only and
cannot include any shipping charges. Exception
Please note: We ship all online ordered items at no additional charge if the purchase is over $100 (Lower 48 only). In the event that a refund/exchange is wanted for items that were shipped at no additional charge or a portion of that order is returned bringing the order below $100, invoiced shipping charges or actual shipping charges which ever is higher will be deducted from the refund.
On orders under $100 standard shipping charges currently run from $6.25 to $8.00.
we shipped in
If a refund is requested where we shipped incorrectly ontargetsportsonline.com will reimburse the entire amount plus shipping cost to return the product.
If an exchange is preferred where we shipped incorrectly ontargetsportsonline.com will ship the correct product at no charge and pay normal shipping cost to return the incorrect product. END
Refund or exchange when merchandise is
On items that you might receive that are defective out of the box as you received it and not a result of
becoming defective or unusable are covered in this manner with no exceptions.
vision, Lasers and/or other optics are not returnable for refund and/or replacement for any
reason other then where we shipped a different product from what you ordered, in this
circumstance *** would apply.
If received defective:
a) We need to be made aware of this within 5 days from date of delivery.
b) Return the item to us (shipped prepaid) for repair or replacement.
c) Please note that some optics manufacturers charge a service charge for service under warranty.
As received, defective products are very, very rare, however rare, this is still very inconvenient and admittedly
annoying, thankfully not life changing, so please be understanding. We all get caught sometime.
Please call, 1-419-362-8806 or email if you have any questions or concerns.
1: Any shipping charges you may
have paid are not refundable or covered under replacement.
2: If you would accept a replacement we will pay the normal return shipping cost to you.
3: If a refund is sought the refund will be for product only and a 10% re-stocking fee deducted.
Please insure item if you want delivery protection.
a) If the item was shipped by us at no cost, actual shipping or our cost based shipping charges (which ever is higher)
will be deducted from the refund.
b) There can be no refund or exchange on any items received defective after 5 days, after this time
any defective item must be returned to the manufacturer.
All other refund/exchange
considerations with in 30 days..
1: Product must be returned pre-paid in as received condition complete with all papers and included accessories. We realize that some factory packaging cannot be opened with out ruining the original packaging, when this is the case we will not deny a refund. Such is the case with many plastic clamshell style cases.
2: There can be no refund or exchange after 30 days, excluding in transit delivery times.
3: Refund is for product only, no refund of shipping cost and the refund will incur a 10% re-stocking fee.
4: If the item was shipped by us at no cost, actual shipping charges or our cost based shipping charges (which ever is higher)
will be deducted from the refund.
5: If an exchange is sought (Where we did not ship incorrectly) the customer is responsible for shipping both ways.
a) Actual shipping charges which may be higher or lower in cost apply for return
We do require this of you:
∑ Do not fill out warranty cards unless you intend to keep the item.
∑ Please open all packages carefully so as not to tear any packaging or contents including paperwork should you want to return it. Remember we need to sell this product AS NEW. If the package resembles one opened by a gorilla it may be necessary to deny the refund and return the product to you.
∑ Include the reason for return and copyís of any paperwork you might have, it doesnít have to be fancy, 'I didnít like it' Is plenty good but an expanded reason for return would help us provide you with quality products and service. END
Special Order Policy:
Note: Special Order means that we do not stock this item, and while we are very happy to order it for you, we are unable to offer any return or refund considerations. Of course all factory warranty's still remains in effect. Please feel free to call if you have any questions prior to ordering.
Thank you for your understanding. END
1: Online by using Master or
a: It really is easy, just a few clicks to the item you want and type in some necessary information. TAKE ME THERE
3: By Phone:
a: My apologies, however we no longer accept phone orders.
b: Feel free to call us at 1-419-362-8806 and we will be happy to check stock and/or answer questions.
The best time to reach us by phone is before 12:00am est.
Please note: Once an
order is processed (charged to your card) and boxed for shipping we are unable
to change that order.
A $3 service fee added to all Product orders under $20
The following break down will I hope explain the necessity to add a service fee to product orders under $20.
Many of the lower priced items I sell provide only a 35% markup. If it cost me 5.50 and I mark it up 35% I will make $1.93 gross profit bringing the sale price to $7.43. my expenses to process the credit card for this sale is 2.29% or .17cents plus .25 cents for each credit card transaction bringing my gross profit from to $1.93 - .42cents to $1.51. I will not bore you with the steps it takes to process an order but it involves at least 10 minutes per order or 6 an hour if things go perfect and they rarely do. This equates to $9.06 an hour gross profit, I think you will agree that this is simply unacceptable.
Thank you for your understanding.
Are items you purchase and do not include the shipping charges.
If you have linked to here use Browser "Back Button" as necessary to return to where you were.
GO TO: On Target Sports Home page
GO TO: On Target Sports Online Product Main Menu
We want to make it easy for you to contact us so just choose your preference, Mail, Phone, Fax, or E-mail.
On Target Sports Online
6528 US 42
Mt.Gilead, OH 43338
E-mail Sales: Click Me or email@example.com
We could go on and on about
this but here is the long and short of it :
We do not give, sell, share or loan any of your personal information that you entrust to us that is not necessary for the completion of your order. We make certain when required that our suppliers do the same. We do not Spam, and any unsolicited emails from us are for the express purpose of completing your order. If you wish to receive limited emails pertaining to specials you can select that option during the checkout.
Personal information that is required for purchases, name, address, phone number, credit card information, e-mail address is collected over a 'Secure Server' and is stored in a 'Secure Directory' that is 'Unique Name' and 'Password' protected. All credit card numbers are additionally protected with 128 bit encryption within the 'Secure Server' directory. What this means is that in the extremely remote possibility that unauthorized access to the 'Secure Directory' is successful it would still be virtually impossible for anyone to decipher the encrypted credit card numbers. Credit card information is further protected by deleting it from our 'Secure Directory' data base, this is commonly done with in minutes of your order being placed or within a few hours but never over 24 hours.
PLEASE NOTE: Communication is frequently necessary and I would ask that you double check all Telephone numbers, Addresses, Zip codes and PLEASE use your primary ISP email address as secondary email address are unreliable, can take days to get or receive emails and too often I get important email returned with "user unknown" or "user inactive". REMEMBER I do not share addresses nor send unsolicited emails.
GO TO: On Target Sports Home page
GO TO: On Target Sports Online Product Main Menu
(Q) Are your prices really lower or is
this just another sales pitch.
(A) No it isn't, I spend a great deal of time online checking to make sure this is not false.
Of course the web is a big place and I cannot check prices every where but rest assured my prices are low ball and are true discounted, that's why you will rarely see our prices ending in .99 .98 or .95 (what a scam).
We further protect your pocket book by offering reasonable shipping charges and a $5 flat shipping fee when the
in-stock ordered items are $100 or more.
(Q) If I order by phone will I get the same low prices as
(A) I am sorry but we have discontinued Phone orders.
(Q) I wonder how much trouble
I will have if I need/want to return an item.
(A) We go to a lot of effort to describe our products accurately, and we never will sell junk, consequently
returns are rare. When that time comes we will attend to it just as quickly as if it were a purchase.
(Q) I found a price
elsewhere that is lower, will you match the price?
(A) I tried this but in too many cases my competitors had very low prices and then added exorbitant shipping cost, there is no way to fairly deal with this consequently this policy is no longer in effect. When pricing please look at the total delivered price and you will see in almost all cases ontargetsportsonline.com does and will continue to save you money.
(Q) Will you ship
(A) We always ship ASAP, orders received after normal shipping hours are almost always shipped next day,
If there is going to be any delay you will be notified promptly by email.
(Q) I don't see what I
want , will you special order?
(A) We presently are unable to special order.
(Q) Do you ship COD?
(A) I am sorry but we do not offer COD's payments at this time..
(Q) If I email you will you
answer promptly ?
(A) I know how annoying this is since my experience is that most do not reply at all. I check for email every 90 minutes or less and will answer promptly, usually within no more then two hours during normal business hours. The truth is I am about the only site that if you leave an email on Saturday night at 11:30pm you will have a real good chance of getting a reply right back.
Have a question or concern that is not answered here, just:
Call 419-362-8806 or email (best) email
On 11/14/2012 12:25 PM, Keenan C wrote:
Thanks Ken! You guys are really easy to deal with. Will definately purchase from you guys again!
On 11/9/2012 9:08 PM, John L wrote:
Ken, I received my order a few days after I received your email. Thank you and the staff there at On Target Sports OnLine. What great service you folks provide.